Request to escalate to DormNet-Ops

Please fill out the entire form and submit.
RCC email address
Student's Name
Student's email address
Student's building
Student's Room
Student's Phone
Student's Jack
 
Is the network connection plugged into the correct jack (lower left corner)?
Does the ethernet card have lights?
Is it a christmas tree?
Are the lights on when the ethernet cable is plugged into the jack?
Did you swap the ends of the cable?
 
Was a "trusted" cable used?
Is the Student properly registered for this jack?
 
Have the Students network settings been confirmed?
Macintosh OS X:
In System Preferences, Network icon, verify the following:
"Location" is set to "Automatic"
"Show" is set to "Built-in Ethernet"
TCP/IP tab is set to "Using DHCP"
Windows XP:
Verify "Obtain an IP address automatically" and "Obtain DNS Server address automatically" are selected under:
Network Connections > Local Area Connection > Properties > Internet Protocol TCP/IP > Properties >
 
What is the Students Ethernet Address?
(hh-hh-hh-hh-hh-hh)

Macintosh systems: This can be found in the TCP/IP Control Panel.
Windows systems: Start > Run > "cmd.exe" > "ipconfig /all"
 

On Windows machines, from a DOS prompt type:
ping 127.0.0.1
Does the machine respond?

Dormnet Registration Database:
Is the Admin Status "enabled"?
Does the trusted address list match
the ethernet address listed above?
(Or does the note indicate that the
trusted addresses isn't being used.)
 
Ethernet Port:
What is the Operational Status (Link) ?

Up

Down

If the Operational Status is "Up" while the students computer is being tested, then it is the responsibility of the RCC to sign out a trusted laptop to test the connection.
If the Operational Status is "Down" while the students computer is being tested, then this message will be forwarded to DormNet-Ops.
 
Problem Description
(Include your trouble shooting notes)
Press submit below to forward your request to the Dormnet-Ops List

   
A. Smith, Networking & Systems, Haverford College
hcnet-admin@haverford.edu     August 2006